Highlights

For decades leaders could ignore minor infractions and incivility without upsetting their workforce, but with the pressure placed on employees from the pandemic, leaders are now being called upon by employees to address these behaviors head-on. A recent McKinsey report showed incivility has doubled in the last two decades preceding COVID-19, with 95% of workers reporting they consistently experience incivility at work. Yet, only 9% of the employees report the experiences to HR or their team leaders.