Relia Healthcare Advisors
Creating High-Reliability Solutions

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Keeping Data Safe - Discussing the Leadership’s Role

Electronic health records are rich with personal information about patients such as social security numbers, banking information, addresses, relatives’ names, patient’s age, medications, medical visits, and diagnoses. For these reasons, hackers have focused on stealing medical records, looking for the amount and type of data stored while taking note of the security measures in place. An alarming 41,335,889 patient records were leaked during breaches in 2019 alone.

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Mental Health and the Executive

While effective leaders learn to manage stress as they make decisions and motivate employees, they still experience emotional and physical stress, especially during the pandemic. However, when leaders make room for healthy mental care for themselves, it allows them to take on crises and challenging situations with resilience and demonstrates their value on mental well-being.

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Are You a Crisis-Ready Leader?

In the pandemic and post-pandemic era, volatility may be the new norm. A crisis-ready leader and culture empowers teams and strengthens a company within its industry. Crisis leadership is the process by which a company recovers from an event, the strategies it implements, and the ability of its employees to weather the situation.

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The Artful Apologizer

Apologies are necessary in every relationship to free us from dismal feelings of shame and guilt. However, apologies by executives on behalf of themselves or their organizations are increasingly more important with the added visibility of social media coverage. Failing to apologize can diminish and eventually dissolve a relationship, but timely apologies can create goodwill and repair damage.

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How Much is too Much: Discrimination in Healthcare

While the American Nursing Association (ANA) and other healthcare organizations recognize movement towards anti-discriminatory behaviors in healthcare, only total elimination of discrimination is the acceptable resolution. Discrimination occurs when a patient is treated unfairly, unfavorably, or unjustly due to a particular characteristic like race, gender, age, or religious viewpoint.

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The Change Manager

The pandemic has shown that leaders at all levels need to be masters of change management. In health care, change management takes on a whole new twist in which leaders are typically physicians, executives, directors, and managers. In these cases, change management training is imperative, but rarely standard.

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The Incivility Epidemic

For decades leaders could ignore minor infractions and incivility without upsetting their workforce, but with the pressure placed on employees from the pandemic, leaders are now being called upon by employees to address these behaviors head-on. A recent McKinsey report showed incivility has doubled in the last two decades preceding COVID-19, with 95% of workers reporting they consistently experience incivility at work. Yet, only 9% of the employees report the experiences to HR or their team leaders.

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The Importance of Stakeholder Management

Stakeholder management can be described as a collection of actions and interventions that seek to include key stakeholders in decisions as well as the implementation of strategies. These efforts include communication, bridge-building, early collaboration, shortened feedback loops, and transparency.

Stakeholder involvement assists leaders in making better decisions and more effectively deploying implementation efforts. Stakeholder consensus is a decision-making process in which affected parties (stakeholders) seek to reach agreement on a course of action. In a consensus process,

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Growth of Remote Patient Monitoring

Remote patient monitoring (RPM) is a form of telehealth, or healthcare delivered remotely.” While RPM may be a form of telehealth it is different in that it functions on patient-generated data remotely collected through wearable devices or self-reported portals. The data is then analyzed by qualified healthcare professionals who in turn give the patient feedback, typically in real time, or near real time, time frames. In the not-too-distant future, it’s likely this data will first be analyzed by…

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Retaining Your Best Staff

In May of 2020, early warning signs of mental health struggles and lack of support complaints surfaced from all levels of the healthcare industry. It is likely that these mental health issues were already present long before we experienced the crisis of the pandemic. Nearly 18 months later those warning cries have led to reports of severe mental health struggles and healthcare workers leaving the industry permanently, with our younger members more apt to leave.

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Innovation Starts at the Hiring Process

Innovation begins at the hiring stage. Hire for empathy, creativity, and diversity, as research shows empathy is important for a culture conducive to innovation. Moreover, empathy should be made into a corporate value. In doing so, employees stretch beyond doing what the right thing to do is and move into what the needed thing to do is.

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